A few days before Christmas, my son and I ventured into North Park Noodle House in Araneta Cubao, because he had a massive craving for congee.
Upon entering the establishment, the first thing I noticed was the cheerful ‘Ni Hao’ greeting from the guard and the waitstaff. Now this greeting may be rote, and many of us may take it for granted, but this is something that matters to me.
Little things like friendly, courteous gestures from service staff can instantly brighten the customer’s experience, even if he ends up disliking the product.
Our server promptly seated us and took our order, and I was immediately taken by her cheery disposition. (Too bad I forgot her name, but if anyone from the North Park management is reading this, she’s one of the servers on duty last December 23, 2012, at around 6pm). Continue reading